[cs_content][cs_element_section _id=”1″ ][cs_element_layout_row _id=”2″ ][cs_element_layout_column _id=”3″ ][x_custom_headline level=”h1″ looks_like=”h1″ accent=”false” class=”cs-ta-center”]Frequently Asked Questions[/x_custom_headline][cs_element_gap _id=”5″ ][cs_element_accordion _id=”6″ ][cs_element_accordion_item _id=”7″ ][cs_content_seo]What is the exact wording of the text?
\n\nThe wording of the text message will be constructed by NHS Wandsworth Talking Therapies and will contain mental health advice and options for patients to self-refer should they need it.\n\n[/cs_content_seo][cs_element_accordion_item _id=”8″ ][cs_content_seo]Can clients reply to the SMS?\n\nNo reply can be sent to the SMS. The sender will be titled: NHSNo-Reply.\n\n[/cs_content_seo][cs_element_accordion_item _id=”9″ ][cs_content_seo]How does the project work?\n\n1. iPLATO Healthcare will send a text message to all consenting patients registered at practices across Wandsworth PCN with the latest updates on mental health directed by NHS Wandsworth Talking Therapies.
2. Data will be retrieved via a secure connection to each practice’s clinical system.\n\n[/cs_content_seo][cs_element_accordion_item _id=”10″ ][cs_content_seo]Can we customise the wording ?\n\nThe SMS will be a generic message sent on behalf of all practices therefore cannot be customised.\n\n[/cs_content_seo][cs_element_accordion_item _id=”11″ ][cs_content_seo]How do I seek further information and advice to help the process?\n\nIf there are any issues or queries, you may email us at hub@iplato.com or call 020 3743 0060 and ask for the Population Health team.\n\n[/cs_content_seo][cs_element_accordion_item _id=”12″ ][cs_content_seo]I am not an iPLATO user. Do I have to pay for the text messages for this service?\n\nThere is absolutely no charge for the service as this is a fully funded project. The practice does not incur any charge for text messaging or set up.\n\n[/cs_content_seo][cs_element_accordion_item _id=”13″ ][cs_content_seo]Do I have to cancel the agreement with my current text message service provider to obtain the service?\n\nThis service does not affect any of your current messaging services and runs independently to this.\n\n[/cs_content_seo][cs_element_accordion_item _id=”14″ ][cs_content_seo]How many of my patients will receive a text?\n\nPatients who are eligible from your practice who have consented to receiving SMS will receive a text message.\n\n[/cs_content_seo][cs_element_accordion_item _id=”15″ ][cs_content_seo]How many and which practices are participating?\n\nThe service has been funded by South West London and St George’s Mental Health NHS Trust for NHS Wandsworth Talking Therapies and sequentially for all Wandsworth PCN practices.\n\n[/cs_content_seo][cs_element_accordion_item _id=”16″ ][cs_content_seo]After signing up, what happens?
Is there anything that may be required from the practice?\n\nAfter the practice signs the consent form, iPLATO will be in touch regarding next steps. Some practices will require further set up, which takes roughly 5 minutes over the phone. Any other requirements will be clarified then.\n\n[/cs_content_seo][cs_element_accordion_item _id=”17″ ][cs_content_seo]Does iPlato require a software installation?\n\nYes, installation is completed remotely. This will only apply to practices who do not have existing iPLATO services.\n\n[/cs_content_seo][cs_element_accordion_item _id=”18″ ][cs_content_seo]I am already an iPLATO customer. Do I need to sign up for consent?\n\nYes. Nothing will change for the practice but consent needs to be given for this new service.\n\n[/cs_content_seo][cs_element_accordion_item _id=”19″ ][cs_content_seo]How do we sign up?\n\nTo fill out the consent form please visit:https://consent.mygp.com/nhs-wandsworth -talking-therapies-sms-programme/form/\n\n[/cs_content_seo][cs_element_accordion_item _id=”20″ ][cs_content_seo]Is there a deadline to sign up?\n\nWe advise you to sign up as soon as possible in readiness to send a text message to your patients if requested.\n\n[/cs_content_seo][cs_element_accordion_item _id=”21″ ][cs_content_seo]Would we be able to opt out at a later stage?\n\nYes, although we would encourage a discussion with the practice to understand the reasons for this and explore any support we could provide the practice to ensure continued participation.\n\n[/cs_content_seo][cs_element_accordion_item _id=”22″ ][cs_content_seo]Are iPLATO GDPR Compliant and meet the requirements for Data Protection and DS&P (Information Governance)?\n\nAs there is no “accreditation” of GDPR compliance, we can only advise that we have worked with our legal specialists, Data Protection Officer, and NHS England to ensure that iPLATO Healthcare are 100% GDPR compliant in line with legislation.
iPLATO meets all requirements for Data Protection and DS&P (Information Governance) and is trusted by customers across the UK to handle, securely 21.5 million clients.
Please see below the Data Sharing Agreements, Data Processing Agreement and Terms in place:
https://www.pcm.nhs.uk/pcm_tc.php
https://www.iplato.com/dpa.pdf\n\n[/cs_content_seo][cs_element_accordion_item _id=”23″ ][cs_content_seo]How does new GDPR apply to this service? Do clients have to be explicitly asked if their details can be used for all contact purposes?\n\nIt is not necessary to collect express consent from clients to communicate with them. GDPR does not regulate communication with clients, instead it is about the legal basis to process an individual’s data and their rights. In the healthcare space, providers use their “public task” legal basis to process client data for the provision of healthcare. clients can then express their preferences not to be communicated via particular means and this is normally common practice in surgeries.
For more on how GDPR affects client messaging in the healthcare industry: https://mailchi.mp/8dda68c0a4ac/countdown-to-gdpr-4-things-you-need-to-know\n\n[/cs_content_seo][/cs_element_accordion][/cs_element_layout_column][/cs_element_layout_row][/cs_element_section][/cs_content]
