KOOTH Online Mental Wellbeing SMS Programme

Kooth have partnered with iPLATO to deliver this fully funded programme which uses text messaging technology to signpost patients to online mental health support services Kooth and Qwell. As the largest digital mental health service in the UK, Kooth have made a difference to hundreds of thousands of patients, offering anonymous support through a diverse range of resources.

Kooth Online Mental Wellbeing Community for Children and Young People

Kooth is an online mental health support service for children and young people aged 18-25. This online service provides access to counselling via live chat, community support and self-help resources.

https://www.koothplc.com/our-products/young-people

Qwell Online Mental Wellbeing Community for Adults

Qwell is an online mental health support service for adults aged 18+. This online service provides access to counselling via live chat, community support and self-help resources.

https://www.koothplc.com/our-products/adults

Register now

Why should I get my practice involved?

As healthcare professionals, we have a shared goal to advance healthcare as we know it and make positive change happen for others.

Benefits of signing up:

  • Patients will be able to access mental health help without referral.
  • Kooth and Qwell are free to users.
  • These services are anonymous.
  • No waiting lists.
  • Virtual Chat sessions with qualified therapists and counsellors.
  • Self help tools.

This is a fully funded initiative at no cost to your practice and there is no noticeable increase on practice workload.

It’s simple and easy to get involved:

Step 1: Register your practice.

Step 2: Have a 5-minute set-up call (if required).

Step 3: We do the rest.

FAQs

How will it work?

  • The iPLATO Population Health service will be sending text messages to consenting patients registered at participating practices.
  • The text messages will invite people to access Mental Health Support via Kooth or Qwell Online Mental Wellbeing Communities.
  • This SMS Programme will be in addition to any existing programmes. Please note that, upon sign up, no further interaction will be required by GP Practices.

Data Processing and Data Sharing Summary

  • iPLATO will facilitate the ongoing extraction of client demographic data via the practice clinical system phonebook, for which the data will be minimised as far as possible.
  • All data is processed within the HSCN network.
  • Only patients who have consented to receive SMS will be contacted.
  • iPLATO Healthcare acts as a Data Processor for this service.